Protection of Personal Information Act (POPIA) Privacy Policy
Company Name: Trade Marketplace
Website: https://trademarketplace.co.za
Last Updated: 19 June 2026
1. Introduction
Trade Marketplace is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
By using our website or purchasing our products or services, you agree to the collection and processing of your personal information as described in this policy.
2. Personal Information We Collect
Depending on your interaction with us, we may collect:
- Full Name
- Email Address
- Telephone Number
- Billing Address
- Delivery Address
- Order Information
- IP Address
- Device Information
- Browser Information
- Website Usage Data
- Marketing Preferences
Please Note: Payment card details are processed securely by trusted third-party payment providers. We do not store your full payment card information on our servers.
3. How We Collect Information
We collect information when you:
- Place an order
- Contact our customer support
- Register an account
- Subscribe to newsletters
- Browse our website
- Accept cookies
- Interact with our website
4. Why We Collect Personal Information
We use your information to:
- Process and fulfil orders
- Deliver purchased products
- Process secure payments
- Provide customer support
- Communicate order updates
- Improve our website and services
- Detect fraud and prevent unauthorised activity
- Comply with legal obligations
- Send promotional communications where you have provided consent
5. Lawful Basis for Processing
We process personal information based on:
- Your consent
- Contractual obligations
- Legal obligations
- Legitimate business interests
6. Sharing Personal Information
We do not sell, rent or trade your personal information.
We may share information only with trusted third parties including:
- Secure payment providers
- Courier and delivery companies
- Website hosting providers
- IT service providers
- Government or regulatory authorities where required by law
All service providers are required to protect your personal information.
7. Security of Personal Information
We take reasonable technical and organisational measures to protect your information, including:
- SSL encrypted website connections
- Secure payment processing
- Restricted access to personal information
- Regular security monitoring
- Secure data storage
While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
8. Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings; however, some website features may not function correctly.
9. Marketing Communications
Where you have provided consent, we may send promotional emails, newsletters and special offers.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy or as required by law.
When information is no longer required, it is securely deleted or anonymised.
11. Your Rights Under POPIA
You have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where applicable.
- Object to certain processing activities.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.
Requests may be submitted by emailing:
12. Data Breaches
Should a data breach occur that is likely to affect your personal information, we will notify affected individuals and the relevant authorities where required by applicable law.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the revised “Last Updated” date.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Trade Marketplace
Email: sales@trademarketplace.co.za
Phone: +27 71 910 0787
Address: 50 Studebaker St, Markman, Gqeberha, 6210, South Africa