Privacy Policy (POPIA)
Company Name: Trade Marketplace
Website: https://trademarketplace.co.za
Last Updated: 19 June 2026
1. Introduction
Trade Marketplace is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013 and other applicable South African laws.
By using our website or purchasing our products or services, you consent to the collection and processing of your personal information as described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
- Personal Information (such as your name, email address, telephone number and delivery address)
- Transaction Information (such as order history and billing information)
- Technical Information (such as your IP address, browser type, device information and cookies)
Please Note: Payment card information is processed securely by trusted third-party payment providers. We do not store your complete payment card details.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver purchased products
- Process secure payments
- Provide customer support
- Respond to enquiries
- Improve our website functionality and user experience
- Prevent fraud and unauthorised transactions
- Comply with legal obligations
- Send promotional communications where you have given your consent
4. Data Protection & Security
We implement appropriate technical and organisational security measures to protect your personal information, including:
- SSL encrypted website connections
- Secure payment processing
- Restricted access to personal information
- Secure data storage
While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
5. Sharing of Information
We respect your privacy and do not sell, rent or trade your personal information.
We may share your information only:
- Where required by law;
- With trusted payment service providers;
- With courier and logistics partners for order fulfilment;
- With trusted service providers assisting in the operation of our business.
All third-party service providers are required to safeguard your personal information.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve website performance, remember your preferences, analyse website traffic and enhance your shopping experience.
You may disable cookies through your browser settings; however, certain website features may not function correctly.
7. Your Rights Under POPIA
Under POPIA, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where permitted by law.
- Object to certain processing activities.
- Withdraw consent to receive marketing communications.
To exercise these rights, please contact us at:
8. Retention of Data
We retain personal information only for as long as necessary to fulfil legitimate business purposes and comply with applicable legal obligations.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised Last Updated date. Continued use of our website constitutes acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Trade Marketplace
Email: sales@trademarketplace.co.za
Phone: +27 71 910 0787
Address: 50 Studebaker St, Markman, Gqeberha, 6210, South Africa